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Terms and conditions

1 January 2021

Online booking and other services

These terms and conditions, as may be amended from time to time, apply to all of our services provided directly or indirectly on the Internet, through any mobile device, by email or by phone. By accessing, browsing and using our website or any of our applications through any platform (hereinafter referred to as the website) and/or making a booking, you (hereinafter referred to as the visitor, client, client, etc.) acknowledge and agree to read, understand and agree to the terms and conditions set out below (including the Rental Policies).

These pages, the content and infrastructure of these pages, and the online booking service provided on these pages and through the website (the "Service") are owned, operated and provided by Car Rental Samui (hereinafter: CRS, Operator, etc.). and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Through the website, we provide an online platform through which the visitor can book a car for one day or several days in Koh Samui. By making a booking through our website, you enter into a direct (legally binding) contractual relationship with us as a vehicle supplier.

Our services are available for personal and non-commercial use only. Therefore, you are not permitted to resell, deep link, use, copy, monitor (e.g., crawlers, scrape), display, download or reproduce any content or information, software, products or services available on our website, for any commercial purposes.

If you have chosen bank transfer, you must pay 50% of the price within 4 hours of booking confirmation and the remainder of the booking fee 4 days (14 hours if booking 1 day in advance) before the start of the rental. Dates will be indicated at the time of booking.

After completing the booking process, you will receive a document to the specified email address or our staff will deliver it to your hotel, villa, etc.

Instructions and conditions for renting a car on Koh Samui

The vehicle may only be used for personal purposes such as driving around the island, etc. and therefore may not be used for any other commercial or similar purposes.

Full insurance

The vehicle is fully insured against third party damage, loss or damage to inventory and equipment, loss or damage caused by accidents, acts of God, lightning, flooding, rollover, fire, explosion, theft, collision with any solid body, malicious acts of third parties and earthquakes . Full insurance does not cover intentional misuse, gross negligence.

In case of loss or damage to individual parts or the vehicle itself, or for other reasons specified in this Contract, CRS withholds/charges an amount corresponding to the compensation for damage or the cost of repair, purchase and / or purchase of equipment or a separate part of the vehicle. Payment from the client will be made by credit card or cash.


If the Client who made the booking cancels more than 3 days before the start of the rental, no cancellation fee will be charged. If the cancellation occurs 3-1 days before the start of the rental, CRS is entitled to a 10% deduction from the rental price. If the cancellation occurs 14 hours or less in advance, CRS is entitled to a deduction of 100% of the rental price. If the refusal is due to objective reasons (death in the family, severe injury, etc.), the paid price is not returned, and CRS transfers the Car to the Client in another free period of time, but in this case, CRS has the right to charge the Client administrative and other objective costs. In any other case, CRS is not obliged to return to the Client the amount paid in accordance with these Terms.

Lease failure

If it is established prior to the start of the tour that neither the vehicle nor the replacement will be available at the agreed date and time, CRS is obligated to inform the Client as soon as the facts become known to him. In this case, both parties may withdraw from the Agreement before the expected commencement of the lease. Payments made by the Client will be refunded as stated above. No further claims can be made.